Data Protection Policy

Limitless Mentors (the “Company,” “we,” or “us”) is committed to providing a superior learning experience for everyone we work with. We know that our users are committed to their success, and we are equally committed to ensuring that each interaction that someone has with our content is optimized for maximum educational potential. To enable us to do this, Limitless Mentors needs to gather and use certain information about individuals.
Individuals who we gather information about include customers, affiliates, business contacts, employees, and other people the organization has a relationship with or may need to contact. This policy describes how this personal data is collected, handled, and stored to meet the company’s data protection standards — and to comply with the law.
Why This Policy Exists
This data protection policy ensures Limitless Mentors:
- Complies with data protection law and follows industry best practices.
- Protects the rights of staff, customers, affiliates, and partners.
- Is open about how it stores and processes individuals’ data.
- Protects itself from the risks of a data breach.
Compliance with Australian, EU, and U.S. Privacy Laws
- Australia: We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we handle personal information for individuals in Australia.
- European Union (EU): We adhere to the General Data Protection Regulation (GDPR), ensuring personal data is collected, processed, and stored lawfully, fairly, and transparently.
- United States (U.S.):
- California Consumer Privacy Act (CCPA): California residents have the right to access, delete, or opt out of the sale of their personal data. While Limitless Mentors does not sell personal data, we honor these rights and provide similar options to other U.S. users.
- CAN-SPAM Act: We comply with U.S. email marketing laws, ensuring marketing emails are truthful, include sender identification, and offer an opt-out mechanism.
1. Policy Statement
Every day, our business will receive, use, and store personal information about our customers, affiliates, partners, and colleagues. It is important that this information is handled lawfully and appropriately, in line with the requirements of the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and relevant U.S. privacy laws.
We take our data protection duties seriously because we respect the trust that is being placed in us to use personal information appropriately and responsibly.
2. About This Policy
This policy, along with any other documents referred to in it, sets out the basis on which we will process any personal data that we collect or process. This policy does not form part of any employee’s contract of employment and may be amended at any time.
The company as a whole is responsible for ensuring compliance with the Data Protection Requirements and with this policy. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to the Data Protection Officer at [email protected].
3. What is Personal Data?
Personal data is defined as data (whether stored electronically or on paper) relating to a living individual who can be identified directly or indirectly from that data (or from that data and other information in our possession).
Processing is any activity that involves the use of personal data. It includes obtaining, recording, or holding the data; organizing, amending, retrieving, using, disclosing, erasing, or destroying it. Processing also includes transferring personal data to third parties under privacy control conditions.
Sensitive personal data includes contact information, address, session activity on the platform, IP location, etc. Sensitive personal data can only be processed under strict conditions and used for the express purpose for which it was collected.
4. Collection of Information
We receive and store information about you in various ways to enhance your experience and provide our services. This includes personal details such as your name, email address, postal code, payment information, and phone number, which we collect through manual entry when using our service, interactions with customer support, participation in surveys or marketing promotions, submission of reviews or ratings, and setting preferences in your account or profile.
Additionally, we automatically collect information such as your course progress, search queries, device and connection details, and activity on our platform using cookies and other tracking technologies to further personalize and improve your experience.
Our primary aim is always to enhance the user experience. We do so in several ways using the data that we collect, such as determining your general platform usage, identifying potential difficulties in navigation, and analyzing popular content to guide future improvements tailored to your needs and preferences.
5. Data Protection Principles
Anyone processing personal data must ensure that data is:
- Processed fairly, lawfully, and in a transparent manner.
- Collected for specified, explicit, and legitimate purposes, and any further processing is used for a compatible purpose.
- Adequate, relevant, and limited to what is necessary for the intended purposes.
- Accurate and, where necessary, kept up to date.
- Kept in a form that permits identification for no longer than necessary for the intended purposes.
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Processed in line with the individual’s rights and in a manner that ensures appropriate security of the personal data.
6. Data Security
We will take appropriate security measures against unlawful or unauthorized processing of personal data and against accidental loss, destruction, or damage. Personal data will only be transferred to a data processor if they agree to comply with our procedures and policies or have implemented adequate security measures.
Our security measures include:
- Regular data audits to ensure data accuracy and minimization.
- Pseudonymization and encryption of sensitive data.
- Secure storage practices, including physical and digital safeguards.
7. Marketing Communications
We comply with the Australian Spam Act 2003, CAN-SPAM Act, and GDPR. Marketing communications will only be sent to individuals who have provided explicit consent. You can opt out at any time by following the instructions in the communication or contacting [email protected].
8. Contacting Data Protection Authorities
If you have concerns about how we manage your data, you have the right to contact the relevant data protection authority:
- For Australia: Office of the Australian Information Commissioner (OAIC), www.oaic.gov.au.
- For the EU: Visit https://edpb.europa.eu for information about the relevant national authority.
- For the U.S.: Contact the Federal Trade Commission (FTC) at www.ftc.gov or your state attorney general’s office.
9. Changes to this Policy
We may modify this Data Protection Policy at any time, but we will provide prominent advance notice of any material changes, such as posting a notice through our services, on our website, or sending you an email, to allow you to review the changes.
Updated: Jan 1, 2025